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TERMS AND CONDITIONS FOR POSTNATAL MASSAGE SERVICES

POSTNATAL MASSAGE SINGAPORE PTE LTD

(Business Registration Number: 201412275C)

(Official receipt number issued by Postnatal Massage Singapore Pte Ltd to the clients.)

1. Appointment of Services

1.1. The Client hereby appoints Postnatal Massage Singapore Pte Ltd (PNSG) to secure the services of a Massage Therapist (MT) for a contract of services with the terms and conditions that appear below.

1.2. The period of this contract of services shall be from the date this agreement is received to the last session of the services provided.

2. Estimated Date of Delivery

2.1 Client/ Spouse’s estimated date of delivery (EDD) of the newborn is stated in the “Estimated Delivery Date (EDD)” in the Booking Form.

3. Duration of Postnatal Massage Services Provided

3.1 Total sessions of massage included in Client's package is as stated under “Description” and “Sessions” in this invoice.

3.2 Postnatal massage sessions will be scheduled a session a day upon the commencement of the first massage session consecutively. Do take note that no massage session will be conducted on weekends and public holidays unless otherwise stated.

3.3 Prenatal Massage sessions will take place once a week. Do take note that no massage session will be conducted on weekends and public holidays unless otherwise stated.

3.4 Postnatal massage services will commence as per below:

3.4.1. Postnatal massage services will commence any time after 5 days from the delivery date in the event whereby the delivery mode of the Client is a normal delivery.

3.4.2. Postnatal massage services will commence any time after 21 days from the delivery date in the event whereby the Client has to undergo a caesarean delivery.

3.4.3. Prenatal Massage service will commence after 16 weeks of pregnancy and latest by 2 weeks before EDD.

3.5 Upon admission to the hospital, the Client is required to send an SMS / Whatsapp to PNSG at 8338 4587 in order for us to have the MT on standby.

(Do quote us your reference number, mode of delivery, & delivery date when you send the SMS / Whatsapp)

4. Fee Payment

4.1 The package price, deposit, and balance payment mentioned in 3.1 will be as below:

4.2 The rates of the PNSG massage bed add-on will be as follows:

4.3 In consideration of the services to be provided by the PNSG, the Client shall pay for the package fees as per below:

4.3.1 The Client’s massage package mentioned in 3.1 with the price stated in 4.1 shall be paid to the agency for the service rendered in the following manner:

4.3.1.1.1 A deposit (non-refundable) of the package stated in 3.1 with the price stated in 4.1 shall be paid in full upon confirmation of the booking.

4.3.1.1.2 The balance of the package stated in 3.1 with the price stated in 4.1 is payable via bank transfer before the 2nd session of massage service to the company.

5. Extension

5.1. Extension of Postnatal massage services is subject to PNSG’s approval.

5.2. In the event of an extension of the massage session(s), the Client will have the option to add-on the massage bed for the extension.

5.3. Fees payable for an extension is as per below:

5.3.1. For an extension of services, each session will be based on a pro-rated amount of the selected package excluding any promotions or discounts.

5.3.2. The full payment for the massage bed rental extension must be made together with the payment for the extended massage session(s).

5.4. The massage bed rental fee for the extended session(s) is subject to PNSG's approval and shall be calculated as follows:

5.4.1. Should the number of extended session(s) is not based on PNSG's existing massage packages, the massage bed rental fee will be $20.00 for each extended session.

5.4.2. Should the number of extended sessions is based on PNSG's existing massage packages, the massage bed rental fee will be charged based on the rates stated in section 4.2.

6. Validity of Service

6.1. Service must be utilized within 6 months from the date stipulated in 2.1.

6.1.1. Failure to utilize service within the stipulated period will result in forfeiture of deposit.

7. Termination and Refund

7.1. For the Massage Service

7.1.1. If the Client intends to terminate this agreement under any circumstances, he/she has to inform PNSG in writing. Refund or payment required as per below:

7.2. For Massage Bed add-on service

7.2.1. The massage bed rental service will end if the Client terminates the massage services from PNSG.

7.2.2. The refund of massage bed rental service and the refund of massage services will be calculated independently without the interference of one another.

7.2.3. The client will be refunded the amount paid for the massage bed rental fee excluding the rental fee for the session(s) used.

7.2.4. The rental fee for the session(s) used will be calculated as follows:

7.2.4.1. Massage bed rental for the first session: $20.00

7.2.4.2. Massage bed rental from the second session onwards: $10.00 per session

7.2.5. There will only be a refund if there is a balance from the amount paid for the massage bed rental fee after excluding the rental charges stated in section 5.4.

7.2.6. For 1-session prenatal massage package with massage bed rental, the rental fee of the massage bed is non-refundable unless the massage bed is unable to be delivered before the massage session starts.

7.2.7. The approximate size of the massage bed is as follows and may have slight differences when measured with different tools: Massage Bed Size: 70 cm (width) x 185 cm (length). Folded: 93cm x 70cm.

7.2.8. In the event the massage bed has been delivered to the Client's premise and Client decides to cancel the booking of the massage bed only prior to the start of the massage session, a delivery charge of $15.00 will be imposed.

8. Massage Bed Add-on Service Delivery and Rental Duration

8.1. The massage bed will be delivered before the commencement of the first session of the massage, subject to availability and the date on which the Client contacts PNSG for service activation.

8.2. The massage bed will be collected from the Client after the last massage session or after the end of duration as stated in section 4.2, whichever is earlier.

9. Damage or Loss of The Massage Bed

9.1. In the event of damage or loss of the massage bed due to the Client’s misuse or negligence, a penalty charge of $100 will be imposed on the Client.

10. Force Majeure

10.1. In the event the service cannot be applied to the Client due to uncontrollable external circumstances and/or following government orders, PNSG will apply the following:

11. Waiver of Liability

11.1. The Client wishes to utilize the service and facilities of PNSG and the Client hereby absolutely and irrecoverably releases PNSG, its employees, representatives, agents or assignees from any claims, legal or otherwise, from accidents, injuries, outcome, or losses that may occur as a result of the Client’s participation in any treatments. The Client acknowledges that the Client has read the Waiver of Liability carefully and understood its meaning and the Client is voluntarily releasing the above-named parties from all liabilities arising out of the Client’s utilization of any massage treatments.

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